Things Are Supposed to Work

While me and my compatriots often abhor spending, we realize that a certain level of consumerism is necessary to survive in this country (let alone do fun things like read blogs such as this – which requires a computer). So, when we spend our hard earned cash on something, the damn thing better work right.

Unfortunately, goods aren’t made without defects and sure as he’ll they aren’t made to last forever (if they were you can imagine they would cost ten times as much). I have written angrily about six month disposable products previously. Over the past few months I have had to deal with a few other items that didn’t exactly hold up to the wear and tear of normal use. I do have good news though. There are plenty of good corporate citizens out there that recognize that their products should work, and when they don’t, they take steps to remedy the situation.

While it was royally shitty that I had to have products that failed to work, I was thankful I paid the premium to purchase these items from a company I heard of and respected. Instead of having to completely trash the item after it’s failure, I was able to receive a replacement for each.

Props go out to the following companies: Apple, LaCie and Zagg. Yeah, your products failed and frustrated me, but your customer service was execeptional and made me feel good about spending the extra money to ensure I bought from a company that backed it’s products up with their reputation.

How about my readers. Have you had a good or bad experience with a company when one of their products just didn’t want to work?

2 Responses to Things Are Supposed to Work
  1. Abigail
    March 16, 2010 | 6:38 pm

    I absolutely love Sandisk because of its customer service. They replaced an MP3 player that stopped working (probably through our own fault, but we didn’t mention that at the time). They made a label for us to print out. After two or three weeks, we got a replacement. It was nicer, too, because their models change so quickly. When that one stopped working (also probably our fault) it was replaced again.

    So when my mom offered to buy me a new MP3 player (to replace one I had had for years) I chose a Sandisk model that was on sale. It has functioned perfectly for three years. Their excellent service definitely created customer loyalty.

  2. Keith @ LifeTuner
    March 16, 2010 | 8:07 pm

    Re: Apple, their products may not break in 6 months, but they obsolete in 12. :)

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